Privacy Policy

1. Who we are

Neuronest is an online AI development school based in Bangkok, Thailand. Our registered address is 67/4 Vibhavadi Rangsit Road, Chatuchak, Bangkok 10900. We are the data controller for personal information collected through this website. You can reach us at [email protected] or by calling +66 93 285 6470.

2. Information we collect

Information you provide directly

When you submit an enquiry form on our website, we collect the name, email address and any other details you choose to include in your message. We do not require you to create an account to contact us.

Information collected automatically

When you visit our website, our hosting provider may collect technical data including your IP address, browser type, operating system, referring URL, pages visited and the time and date of your visit. This data is used for security monitoring and general website performance review.

Cookies

We use a small number of cookies to remember your cookie preference and to understand how visitors use our site. Please see our Cookie Policy for full details.

3. How we use your information

We use the personal information we collect for the following purposes:

• Responding to your enquiries about our courses and fees.
• Providing information about Neuronest programmes if you have requested it.
• Improving the content and usability of our website based on aggregate, anonymised data.
• Maintaining the security of our website and systems.
• Complying with legal obligations that apply to us in Thailand.

We do not use your personal data for automated decision-making or profiling.

4. Legal basis for processing

Under applicable data protection law, we rely on the following lawful bases for processing your personal data:

• Consent — for sending you course information when you have specifically requested it and agreed to receive it.
• Legitimate interests — for responding to general enquiries and for maintaining website security, where these interests are not overridden by your privacy rights.
• Legal obligation — where processing is necessary for us to comply with Thai law.

5. Sharing your information

We do not sell, rent or trade your personal information. We may share your data with:

• Service providers acting on our behalf, such as our website hosting provider and email platform. These providers are contractually required to process data only as we instruct and to maintain appropriate security.
• Authorities if we are required to do so by law, court order or regulatory requirement.

We take reasonable steps to ensure that any third parties we work with handle personal data responsibly.

6. Cookies and similar technologies

Our website uses cookies to store your cookie consent preference and to collect anonymised visitor statistics. We do not use advertising or tracking cookies. A full description of the cookies we use and how to manage them is available in our Cookie Policy.

7. Data retention

We retain enquiry messages and associated contact details for up to two years from the date of receipt, unless you ask us to delete them sooner or unless a longer period is required by law. Anonymised website analytics data may be retained for longer.

8. Your rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access — to request a copy of the personal data we hold about you.
• Correction — to ask us to correct inaccurate or incomplete data.
• Deletion — to request that we delete your personal data where there is no lawful reason for us to continue holding it.
• Restriction — to ask us to restrict processing of your data in certain circumstances.
• Objection — to object to processing based on legitimate interests.
• Withdrawal of consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We aim to respond within 30 days.

9. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration. These include using HTTPS encryption for data in transit and restricting access to personal data to staff who need it to perform their role. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International transfers

Our website and email systems are hosted on servers located in the Asia-Pacific region. If any personal data is transferred outside Thailand, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection requirements.

11. Children

Our courses are aimed at adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently received personal data from a minor, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of the page shows when it was last revised. We recommend reviewing it periodically. Continued use of our website after changes are posted constitutes your acknowledgement of those changes.